Privacy Policy

Introduction

Dolfit Mattresses and our affiliates and subsidiaries (“Dolfit”, “we”, “our”, and “us”) recognize the importance of protecting personal information. This Privacy Policy (“Privacy Policy”) describes how Dolfit collects, uses, and discloses your information when you access and use our website - www.dolfit.com (“Website”). This Privacy Policy is incorporated by reference into Dolfit's Terms and Conditions (the “Terms”). By accessing or using our Website, you accept this Privacy Policy and agree to be legally bound by it. You consent to our collection, use, sharing, and disclosure of your personal information as described in this Privacy Policy.

Definitions

• “Non-Personal Information” refers to information that does not identify an individual, such as IP type, IP host address, ISP address, cookie IDs, segment IDs associated with cookie IDs, pages viewed, search terms entered, browser type, operating system, duration and frequency of visits, anonymous usage statistics, user behavior, clickstream data, other log file data, social analytics, and tracking measurements. On mobile devices, this may include device type, make and model, operating system, carrier, user ID, similar device IDs, and information about the apps you use.
• “Personal Information” refers to information that can be used to identify, contact, or locate you, such as your name, address, email address, or phone number. Personal Information does not include anonymized information that cannot be used to identify a specific individual. We only collect Personal Information if you voluntarily provide it to us.
• “Sensitive Personal Information” refers to information such as passwords, financial information (bank account or credit card details), physical, physiological, and mental health conditions, sexual orientation, medical records and history, and biometric information.
• “Services” refers to all services and products provided by Dolfit through its Website.
• “User(s)” refers to any person visiting or accessing the Website in any capacity.

Information Collection

We collect Personal Information when you choose to provide it to us, including when you:

• register to use the Website;
• Use the Website.
• Communicate with us.

We also collect Non-Personal Information through cookies, pixels, server logs, and other similar technology as you use the Website. Third-party service providers may assist us in operating the Website and collect Non-Personal Information on our behalf.

Personal Information Collection

• Using the Website: We collect information you post through the Website, such as reviews or other materials, which may include Personal Information. Content submitted to any public area of the Website is considered “public” and not protected by this Privacy Policy.
• Communications with Us: We collect Personal Information when you communicate with us, such as through emails or by signing up for an account, newsletter, or other services. By providing your email address, you consent to receive emails from us. We may use emails to communicate with you and to send information about our products or services.
• Surveys: Occasionally, we may invite you to participate in online surveys. If you participate, you may provide certain information, including Personal Information, voluntarily. This information is used to improve our products, Website, and services.

Cookies, Automatic Data Collection, and Related Technologies

The Website collects and stores information generated automatically as you use it, including preferences and anonymous usage statistics. We and our third-party service providers receive and record information from your browser, including IP address and cookies. Most browsers allow you to block and delete cookies, though this may affect Website functionality. Pixels are used to collect information about Users’ engagement on web pages. By using the Website, you authorize us to gather, parse, and retain data related to your use of the Website.

Opt-Out

You can stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. Note that cookie-based opt-outs are not effective on mobile applications. To opt-out of mobile ads, adjust your device settings. Each device and browser must be opted-out separately. To opt out of emails, use the unsubscribe link at the bottom of the email. You can also use the STOP services of internet messengers or the DND feature of the Department of Telecommunications, Government of India.

Use of Information

We use information, including Personal Information, to:

• Provide and enhance the Services.
• Communicate with you regarding the Services.
• Facilitate transmission of information about our products and services.
• Use Non-Personal Information and aggregated data for any purpose, such as analyzing interactions with the Website and sharing with business partners.

Disclosure of Information

We may share your information to:

• Provide the Services.
• Comply with legal obligations.
• Protect and defend our rights and property.
• With your permission.

We do not rent, sell, or share Personal Information with non-affiliated companies for their direct marketing purposes without your consent.

• Displaying to Other Users: Information you post on the Website may be visible to other Users.
• Marketing: We may share data to facilitate transmission of information about the Services.
• Legal Requirements: We may access, preserve, and disclose your Personal Information to comply with legal processes and protect rights, property, or safety.
• Business Transfers: In case of mergers, acquisitions, or other asset transfers, your information may be transferred as part of such transactions.

Third-Party Sites and Social Media Platforms

The Website may contain links to other websites and social media platforms. We are not responsible for the privacy practices or content of these websites. Personal Information you voluntarily include on social media platforms may be viewed and used by others without restriction.

Security of Your Information

We take steps to ensure your information is treated securely, including implementing reasonable security practices in accordance with applicable laws. Unauthorized access should be reported immediately to info@dolfit.com. We are not responsible for the security practices of our partners and third parties outside the scope of our agreements.

Transfer of Information

Your information may be transferred, stored, or processed outside your country in accordance with applicable laws. By using the Website, you consent to such transfers, including to affiliates, subsidiaries, and partners.

Children's Privacy

We do not knowingly collect Personal Information from children under 18 years of age. If we learn that we have collected such information, we will delete it promptly. Parents can contact us at info@dolfit.com if they believe their child has provided us with Personal Information.

Updating Your Information

To update or correct your information, or if you have suggestions for improving this Privacy Policy, please contact us at info@dolfit.com.

Right to Withdraw Consent

You may withdraw your consent to the processing of your Personal Information at any time by contacting us at info@dolfit.com. We will retain your information as long as necessary for the purposes it was collected and to comply with legal obligations.

Changes to Our Privacy Policy

We may revise this Privacy Policy periodically. Continued use of the Website indicates your consent to the changes. We will post adjustments to the Privacy Policy on this web page. New uses of Personal Information will be communicated to you if our practices change.

Contact Information

Dolfit Mattresses
F – 144, RIICO INDUSTRIAL AREA,
CHOPANKI, BHIWADI, RAJASTHAN – 301019
+91 9311224091

For grievances, please contact the Grievance Officer, Mr. Ashish Dalal, COO, at info@dolfit.com. We will use reasonable efforts to respond promptly to your requests, questions, or concerns.

For any grievance or question(s) regarding the Privacy Policy or the Dolfit’s information collection, use and disclosure practices, you may contact, the Grievance Officer appointed by Dolfit. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your Personal Information. If you have any grievance with respect to our use of your information, you may communicate such grievance to the Grievance Officer, i.e. Mr. Ashish Dalal, COO at DOLFIT at info@dolfit.com.